Received a promotional code in the mail for use on the Uber Eats website for home food delivery with a 200 SEK discount. The code was valid for newly registered customers.

Therefore, I registered an account and placed an order using the aforementioned promotional code. However, a technical error occurred after the payment was processed, stating: ”Something went wrong!”

I tried to place the order again because I assumed it hadn’t been properly registered, but then I got logged out. I contacted Uber Eats support regarding the incident to get assistance with logging back in, a refund for the amount charged, and help with the promotional code I used in an unsuccessful order, according to their web browser.

Their response was as follows:

”Thank you for your message.

In a recent review of your account, we have discovered activities that do not comply with our terms and conditions.

After careful consideration, we have determined that you are no longer approved to ride with Uber, and your account will be deactivated immediately.

We understand that this is disappointing news, but our decision is final.

Sent by Dominika.”

I feel that this entire process discriminated against me as a new customer, seeking help and being immediately shut down in this manner. Treating customers in this way should not be allowed.

However, after 30-40 minutes, the food eventually arrived, which I found strange since it hadn’t been registered or confirmed. Additionally, in relation to the aforementioned account closure feedback, I received the receipt long after seeking help specifically for this issue.

I have attempted to reach out to them again to recover my account and mentioned that the food eventually arrived despite the error message in their payment system and the lack of confirmation, but I haven’t received any results or an explanatory reason for the account closure.