As a seasoned global traveler and a premium member of various renowned rental car companies, my recent experience with Green Motion at Banja Luka Airport left me thoroughly disappointed and frustrated.

Upon arrival, I was instructed to return the car with a full tank of gas, a standard requirement in the industry. However, what set Green Motion apart was their insistence on specific gas stations for refueling, a practice that felt restrictive and unnecessary. Additionally, I was told the car must be returned cleaned, with only certain car wash facilities deemed acceptable—an uncomfortable and unwelcome demand.

Despite adhering to their directives by refueling the car at their designated station and washing it at an approved facility nearby, I was blindsided during the return process. The staff member on duty proceeded to charge me an exorbitant fee for cleaning due to minor shoe marks on the floor. To add insult to injury, they insisted on cash payment only, refusing card transactions—an antiquated and suspicious practice in today’s digital age.

When I contested the unfair charges, I was met with unprofessionalism and disrespect. The attendant’s derogatory remarks and his sudden decision to charge me the full cleaning fee, instead of the initially agreed-upon half, were utterly unacceptable.

In conclusion, my experience with Green Motion at Banja Luka Airport was marred by unprofessionalism, hidden fees, and disrespectful behavior. I caution all potential customers to reconsider before engaging with this company. Their practices not only lack transparency but also demonstrate a disregard for customer satisfaction and basic decency.